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Important Information

How to Make a Complaint

We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator on 0344 573 8226 or in writing to:

The Customer Services Manager

Yamaha Warranty Services

Jubilee House

5 Mid Point Business Park

Thornbury

West Yorkshire

BD3 7AG

 

You can also email the administrator at complaints@motor-admin.com

This procedure is in addition to your legal rights as a consumer.

We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org.

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.

Privacy and Data Protection Notice

1. Data Protection Yamaha Warranty Services (the ‘Data Controller’) are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (‘Legislation’).  Below is a summary of the main ways in which the Data Controller processes your personal data. For more information please visit www.view-privacy-policy.co.uk

2. Use of your personal data

The Data Controller may use the personal data it holds about you for the purposes of providing insurance, handling claims and any other related purposes (this may include underwriting decisions made via automated means), for offering renewal, research or statistical purposes and to provide you with information, products or services that you request from the Data Controller or which the Data Controller feels may interest you. The Data Controller will also use your data to safeguard against fraud and money laundering and to meet the Data Controllers general legal and regulatory obligations

3. Disclosure of your personal data

The Data Controller may disclose your personal data to third parties involved in providing it with products and services, or to service providers who perform services on the Data Controllers behalf. These include group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, fraud detection agencies, loss adjusters, external law firms, external auditors and accountants, regulatory authorities and as may be required by law.

4. International transfers of data

The Data Controller may transfer your personal data to destinations outside the European Economic Area (‘EEA’).  Where the Data Controller transfers your personal data outside of the EEA, the Data Controller will ensure that it is treated securely and in accordance with the Legislation.

5. Your rights

You have the right to ask the Data Controller not to process your data for marketing purposes, to see a copy of the personal information held about you, to have your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of your data to be provided to any controller and to lodge a complaint with the local data protection authority.

6. Retention

Your data will not be retained for longer than is necessary, and will be managed in accordance with the Data Controller’s data retention policy.  In most cases the retention period will be for a period of seven (7) years following expiry of the contract, or the data Controller’s business relationship with you, unless the data must be retained for a longer period due to business, legal or regulatory requirements.

If you have any questions concerning the Data Controller’s use of your personal data please contact:

 

The Data Protection Officer

Yamaha Warranty Services

Jubilee House

5 Mid Point Business Park

Thornbury

West Yorkshire

BD3 7AG

England