Yamaha Technical Academy
At Yamaha we are extremely proud of our worldwide
education and training system.
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Our technicians, the ones on whom the smooth running and long life of your Yamaha depends, have their own academy to provide customers all over Europe with the same level of high quality service.
The YTA (Yamaha Technical Academy) is a key element in Yamaha’s ongoing commitment towards achieving the highest levels of customer service and satisfaction. Now fully operational in 21 countries throughout Europe, the YTA programme not only trains technicians in every aspect of motorcycle and scooter maintenance, it also teaches Yamaha service staff how to listen carefully to every customer’s requirements and explain the actions and progress on their Yamaha.
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We never forget that every customer has a choice bwhen it comes to selecting their preferred supplier for after sales support and servicing. By ensuring that all dealer technicians are regularly trained using the YTA’s constantly evolving training program, Yamaha believes that every customer will appreciate the added value and confidence that comes with having their motorcycle or scooter looked after by an official Yamaha dealer.
Three levels
The YTA training program is split in three levels: YTA Bronze, Silver and Gold.
YTA Bronze is the basic program that each Yamaha technician must follow. During this program the technicians learn everything they need to know to perform inspections, carry out maintenance and maintenance related repairs according to the highest Yamaha quality standards.
YTA Silver focusses on in depth system knowledge, comprehensive repairs and troubleshooting. This program includes a three day practical training at the Yamaha training facility that not only focusses on the skills but also on the factory developed procedures so that each repair is carried out with the highest quality and efficiency.
YTA Gold is the top of this education program which requires another three days of training. Via the “Hands-on” training the technicians further expand their troubleshooting knowledge to become experts in fault finding using the most sophisticated tools. In addition to the technical part there is also a strong focus on communication so that these technicians can educate their colleagues on the job but also for the best possible collaboration between the customer and Yamaha dealer.
The Yamaha European Technician Grand Prix
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The top three of the Yamaha European Technician Grand Prix will then go forward to represent Europe at the World Technician GP where they will compete for the ultimate accolade against other entrants from all over the world.
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Who’s the best Yamaha technician in Europe? See which finalist at the 2018 Yamaha European Technician Grand Prix will head off to Japan for the World Technician GP.